What does a Technical Support Specialist do?
From 7,439 current Technical Support Specialist postings that list skills.
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What the job involves
- Provide technical assistance to users through phone, email, or in-person visits.
- Troubleshoot hardware, software, and network issues to restore system functionality.
- Install, configure, and maintain computer systems, operating systems, and applications.
- Manage user accounts, passwords, and access permissions for computer systems.
- Document technical issues, solutions, and interactions in a ticketing system.
- Escalate unresolved problems to higher-level support or specialized teams.
- Set up and configure new employee workstations and equipment.
- Maintain accurate records of IT inventory and equipment status.
Summed up from 30 recent Technical Support Specialist job postings.
Skills employers ask for
- Technical Support 3 in 10 postings
- Customer Service 3 in 10 postings
- Microsoft Office 2 in 10 postings
- Help Desk 2 in 10 postings
- Active Directory 2 in 10 postings
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Out of 7,439 postings that list skills.
Is this role in demand?
7,439 open Technical Support Specialist jobs across the US right now.
Most openings
- California746 open
- Texas576 open
- New York481 open
- Florida383 open
- Virginia309 open
Typical pay $67,500 a year (most between $54k and $88k). See the full salary breakdown