What does a Customer Service Representative do?
From 31,228 current Customer Service Representative postings that list skills.
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What the job involves
- Answer incoming phone calls and emails from customers.
- Help customers solve problems and answer their questions.
- Enter customer information and update records in the system.
- Work with other teams to fix customer service issues.
- Process payments and handle billing questions for customers.
- Send emails to customers to check if their issue is fixed.
- Organize files and handle basic office paperwork for customers.
Summed up from 30 recent Customer Service Representative job postings.
Skills employers ask for
- Customer Service 7 in 10 postings
- Microsoft Office 2 in 10 postings
- Microsoft Excel 1 in 10 postings
- Data Entry 1 in 15 postings
- Driving Record 1 in 15 postings
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Out of 31,228 postings that list skills.
Certifications and licenses
- Driver's License 1 in 10 postings
- Forklift Certification 1 in 15 postings
- Series 7 1 in 30 postings
- CPR Certification 1 in 40 postings
- Series 66 1 in 45 postings
What employers name in their postings. Rules differ by state.
Experience asked for
- No experience needed 1 in 20 postings
- 1 to 2 years 8 in 10 postings
- 3 to 4 years 2 in 10 postings
Typical ask: 1 year.
Education asked for
- High school diploma or GED 9 in 10 postings
- Associate degree 1 in 80 postings
- Bachelor's degree 1 in 10 postings
Among postings that say.
Is this role in demand?
23,133 open Customer Service Representative jobs across the US right now.
Most openings
- Texas2,480 open
- Florida1,970 open
- California1,762 open
- Illinois1,192 open
- Georgia1,032 open
Typical pay $19.00 an hour (most between $16.50 and $22.84). See the full salary breakdown