What does a Customer Service Supervisor do?
From 1,475 current Customer Service Supervisor postings that list skills.
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What the job involves
- Lead, coach, and develop a team of customer service representatives.
- Monitor team performance and provide constructive feedback to improve results.
- Handle escalated customer issues and ensure timely resolutions.
- Train new team members and support their ongoing skill development.
- Communicate process changes, policies, and updates to the team.
- Collaborate with other departments to improve customer service processes.
- Manage daily operations and workflows to meet service goals.
Summed up from 30 recent Customer Service Supervisor job postings.
Skills employers ask for
- Customer Service 7 in 10 postings
- Coaching 3 in 10 postings
- Microsoft Office 2 in 10 postings
- Microsoft Excel 1 in 10 postings
- Guest Service 1 in 10 postings
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Out of 1,475 postings that list skills.
Certifications and licenses
- Duty Manager Certificate 1 in 10 postings
What employers name in their postings. Rules differ by state.
Experience asked for
- 1 to 2 years 4 in 10 postings
- 3 to 4 years 3 in 10 postings
- 5 years or more 3 in 10 postings
Typical ask: 3 years.
Education asked for
- High school diploma or GED 4 in 10 postings
- Associate degree 1 in 30 postings
- Bachelor's degree 5 in 10 postings
Among postings that say.
Is this role in demand?
849 open Customer Service Supervisor jobs across the US right now.
Most openings
- Texas103 open
- California89 open
- Arizona71 open
- Florida67 open
- Pennsylvania38 open
Typical pay $58,200 a year (most between $42k and $75k). See the full salary breakdown