What does a Call Center Representative do?
From 719 current Call Center Representative postings that list skills.
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What the job involves
- Answer customer inquiries via phone, email, or chat.
- Resolve customer issues and answer questions.
- Process customer orders, transactions, or account changes.
- Build and maintain positive customer relationships.
- Research and troubleshoot problems or technical issues.
- Document customer interactions and maintain accurate records.
- Escalate complex issues to the appropriate team or manager.
- Follow up with customers to ensure their problems are solved.
Summed up from 30 recent Call Center Representative job postings.
Skills employers ask for
- Customer Service 6 in 10 postings
- Key Performance Indicators (KPIs) 2 in 10 postings
- Call Tracking Systems 2 in 10 postings
- Microsoft Office 2 in 10 postings
- English 2 in 10 postings
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Out of 719 postings that list skills.
Experience asked for
- No experience needed 1 in 20 postings
- 1 to 2 years 8 in 10 postings
- 3 to 4 years 1 in 10 postings
- 5 years or more 1 in 20 postings
Typical ask: 1 year.
Education asked for
- High school diploma or GED 8 in 10 postings
- Associate degree 1 in 45 postings
- Bachelor's degree 2 in 10 postings
Among postings that say.
Is this role in demand?
260 open Call Center Representative jobs across the US right now.
Most openings
- California25 open
- Texas22 open
- Ohio15 open
- New York14 open
- Pennsylvania14 open