Customer Service Representative vs Receptionist
Pay, skills and open jobs side by side, from current job postings across the US.
Pay
Customer Service Representative
$39,500 typical, a year
Most Customer Service Representatives earn $34,300 to $47,800 a year.
From 4,473 postings that list pay
22,264 open jobs now
Customer Service Representative salaries Customer Service Representative jobs
Receptionist
$38,500 typical, a year
Most Receptionists earn $35,000 to $41,800 a year.
From 1,148 postings that list pay
3,329 open jobs now
Typical pay is about the same for Customer Service Representatives and Receptionists.
What each one does
Customer Service Representative
- Answer incoming phone calls and emails from customers.
- Help customers solve problems and answer their questions.
- Enter customer information and update records in the system.
- Work with other teams to fix customer service issues.
- Process payments and handle billing questions for customers.
- Send emails to customers to check if their issue is fixed.
Summed up from 30 job postings
Receptionist
- Greet visitors and answer the telephone in a professional manner.
- Answer and direct incoming phone calls to the appropriate person.
- Sort, distribute, and manage incoming and outgoing mail.
- Maintain a clean, organized, and welcoming reception area.
- Perform general administrative tasks such as filing and photocopying.
- Schedule appointments and coordinate meeting room bookings.
Summed up from 30 job postings
Skills employers ask for
Customer Service Representative
Asked for in both
- Customer Service 7 in 10 postings
- Microsoft Office 2 in 10 postings
- Microsoft Excel 1 in 10 postings
- Microsoft Word 1 in 15 postings
More common in Customer Service Representative postings
- Driving Record 1 in 10 postings
- Equipment Service 1 in 15 postings
Receptionist
Asked for in both
- Customer Service 4 in 10 postings
- Microsoft Office 3 in 10 postings
- Microsoft Excel 1 in 10 postings
- Microsoft Word 2 in 10 postings
More common in Receptionist postings
- Long-Term Disability 2 in 10 postings
- Health Savings Accounts (HSAs) 2 in 10 postings
- Microsoft Outlook 1 in 10 postings
- Front Desk Reception 1 in 10 postings
- Data Entry 1 in 10 postings
Out of each role's current postings.
Licenses and certifications
Customer Service Representative
- Driver's License 1 in 10 postings
- Forklift Certification 1 in 10 postings
Receptionist
None stand out in current postings.
Open jobs
Customer Service Representative
Customer Service Rep
Childrensnational$18.54 - $30.89/hr Employer statedTech HillManaged CareCustomer ServiceMember Service Representative
Wings Credit UnionPay not stated Castle Rock, CO, United StatesMicrosoft OutlookBank Secrecy Act (BSA)Customer ServiceRisk ManagementAccount Opening +2Registered Wealth Management Client Associate
Bank of America Corporation$25 - $45/hr Employer statedWashington OnsiteMicrosoft ExcelMicrosoft WordMicrosoft PowerPointSalesforceSeries 7 +7
Receptionist
CSR - Nonantum Veterinary Clinic
Nonantum Veterinary Clinic$18 - $21/hr Employer statedLandenberg, Pennsylvania, United StatesCash HandlingData EntryMicrosoft OfficeReconciliationsCustomer Service +1Receptionist
Brookdale Senior Living Inc.Pay not stated West Orange, NJ, United StatesReceptionist-Property Management
PathStonePay not stated Rochester, NY, 14620Microsoft PowerPointYardiMicrosoft ExcelMicrosoft OutlookData Entry +6
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