Customer Service Representative vs Hotel Front Desk Agent
Pay, skills and open jobs side by side, from current job postings across the US.
Pay
Customer Service Representative
$39,500 typical, a year
Most Customer Service Representatives earn $34,300 to $47,800 a year.
From 4,473 postings that list pay
22,264 open jobs now
Customer Service Representative salaries Customer Service Representative jobs
Hotel Front Desk Agent
$37,400 typical, a year
Most Hotel Front Desk Agents earn $34,300 to $44,700 a year.
From 551 postings that list pay
4,206 open jobs now
Customer Service Representatives typically earn about $2,100 more a year than Hotel Front Desk Agents.
What each one does
Customer Service Representative
- Answer incoming phone calls and emails from customers.
- Help customers solve problems and answer their questions.
- Enter customer information and update records in the system.
- Work with other teams to fix customer service issues.
- Process payments and handle billing questions for customers.
- Send emails to customers to check if their issue is fixed.
Summed up from 30 job postings
Hotel Front Desk Agent
- Greet guests and check them in and out efficiently.
- Answer phones and respond to guest inquiries promptly.
- Make and confirm reservations for hotel rooms.
- Process guest payments and maintain accurate financial records.
- Issue room keys and assign rooms to guests.
- Maintain a clean and organized front desk area.
Summed up from 30 job postings
Skills employers ask for
Customer Service Representative
Asked for in both
- Customer Service 7 in 10 postings
- Microsoft Office 2 in 10 postings
More common in Customer Service Representative postings
- Microsoft Excel 1 in 10 postings
- Driving Record 1 in 10 postings
- Microsoft Word 1 in 15 postings
- Equipment Service 1 in 15 postings
Hotel Front Desk Agent
Asked for in both
- Customer Service 4 in 10 postings
- Microsoft Office 1 in 10 postings
More common in Hotel Front Desk Agent postings
- Guest Service 5 in 10 postings
- Cash Handling 3 in 10 postings
- Emergency Procedures 1 in 10 postings
- Property Management System (PMS) 1 in 10 postings
- Guest Reservation Management 1 in 15 postings
- Front Desk Reception 1 in 15 postings
Out of each role's current postings.
Licenses and certifications
Customer Service Representative
- Driver's License 1 in 10 postings
- Forklift Certification 1 in 10 postings
Hotel Front Desk Agent
- Driver's License 1 in 20 postings
Open jobs
Customer Service Representative
Customer Service Rep
Childrensnational$18.54 - $30.89/hr Employer statedTech HillManaged CareCustomer ServiceMember Service Representative
Wings Credit UnionPay not stated Castle Rock, CO, United StatesMicrosoft OutlookBank Secrecy Act (BSA)Customer ServiceRisk ManagementAccount Opening +2Registered Wealth Management Client Associate
Bank of America Corporation$25 - $45/hr Employer statedWashington OnsiteMicrosoft ExcelMicrosoft WordMicrosoft PowerPointSalesforceSeries 7 +7
Hotel Front Desk Agent
Guest Service Agent
Drury HotelsPay not stated 3333 E. University Drive, Phoenix, AZ 85034Cash HandlingFood PreparationGuest ServiceNight Auditor – Front Desk/Guest Service Agent
Sunridge HotelsPay not stated Avondale, AZ, USAuditingCustomer ServiceCash HandlingGuest Service Agent
HHM HotelsPay not stated Deerfield Beach, FL, USCustomer ServiceAuditingGuest Service
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