Call Center Representative vs Customer Service Representative
Pay, skills and open jobs side by side, from current job postings across the US.
Pay
Call Center Representative
Not enough postings list pay yet.
260 open jobs now
Call Center Representative salaries Call Center Representative jobs
Customer Service Representative
$39,500 typical, a year
Most Customer Service Representatives earn $34,300 to $47,500 a year.
From 4,494 postings that list pay
23,133 open jobs now
Customer Service Representative salaries Customer Service Representative jobs
What each one does
Call Center Representative
- Answer customer inquiries via phone, email, or chat.
- Resolve customer issues and answer questions.
- Process customer orders, transactions, or account changes.
- Build and maintain positive customer relationships.
- Research and troubleshoot problems or technical issues.
- Document customer interactions and maintain accurate records.
Summed up from 30 job postings
Customer Service Representative
- Answer incoming phone calls and emails from customers.
- Help customers solve problems and answer their questions.
- Enter customer information and update records in the system.
- Work with other teams to fix customer service issues.
- Process payments and handle billing questions for customers.
- Send emails to customers to check if their issue is fixed.
Summed up from 30 job postings
Skills employers ask for
Call Center Representative
Asked for in both
- Customer Service 6 in 10 postings
- Microsoft Office 2 in 10 postings
- Microsoft Excel 1 in 10 postings
- Data Entry 1 in 10 postings
- Microsoft Word 1 in 10 postings
More common in Call Center Representative postings
- Call Center Operations 2 in 10 postings
- Call Center Software 1 in 10 postings
- Phone Etiquette 1 in 10 postings
- Microsoft Outlook 1 in 10 postings
Customer Service Representative
Asked for in both
- Customer Service 7 in 10 postings
- Microsoft Office 2 in 10 postings
- Microsoft Excel 1 in 10 postings
- Data Entry 1 in 15 postings
- Microsoft Word 1 in 15 postings
More common in Customer Service Representative postings
- Driving Record 1 in 10 postings
Out of each role's current postings.
Licenses and certifications
Call Center Representative
None stand out in current postings.
Customer Service Representative
- Driver's License 1 in 10 postings
- Forklift Certification 1 in 10 postings
Open jobs
Call Center Representative
Contact Center Specialist I
Kaiser PermanentePay not stated Reno, NV, US RemoteMicrosoft OfficeData EntryOperational DataCustomer ServiceCustomer Care Specialist
Bell and HowellPay not stated Durham, NC OnsiteMicrosoft ExcelCustomer ServiceSalesforceCustomer Relationship Management (CRM)Customer Care Specialist
Vitality Group International, Inc.$16.5/hr Employer statedLittle Rock, Arkansas, United StatesCustomer Service
Customer Service Representative
Customer Care Representative
EagleBank$23.24 - $33.44/hr Employer statedBethesda, MD, US HybridMicrosoft OfficeCustomer ServiceConsumer LendingCustomer Service Representative
Core-MarkPay not stated Glen Allen, VA, United StatesCustomer Service
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