Wireless Specialist

Back Wireless Specialist North Inc Florissant, MO, United States 1 day ago Discuss this with your agent Open in Claude Open in ChatGPT Copy prompt Apply on the employer's site Prepare application Draft this with your agent Open in Claude Open in ChatGPT Copy prompt Role details Contract type Permanent contract Employment type Full-time (> 32 hours) Working hours Regular working hours Job source the employer's site Tech stack Inventory Management Software Web Applications Wireless Devices Job description The Wireless Specialist provides knowledgeable, friendly, and professional service while selling wireless products, services, and solutions. This position assists new and existing customers, achieves individual sales and performance expectations, conducts approved outbound sales activities, and supports the daily operation of the retail store., * Greets and assists customers in a professional, friendly, and timely manner, including answering phones and responding to customer messages. Identifies customer needs and recommends appropriate wireless devices, plans, accessories, services, and solutions. Achieves or exceeds assigned individual sales and performance goals while maintaining a high level of customer satisfaction. Accurately and promptly processes customer transactions, including activations, upgrades, account changes, payments, equipment purchases, service requests, and other carrier-authorized transactions. Processes payments, deposits, purchases, and other financial transactions accurately using applicable point-of-sale and carrier systems. Works to retain customers who indicate a desire to disconnect or reduce services and utilizes appropriate company and carrier resources when necessary. Troubleshoots customer equipment and service issues and assists with repairs, returns, replacements, and other applicable service processes. Proactively conducts company-approved outbound sales, customer follow-up, retention, and lead-generation activities by telephone and other approved methods. Participates in marketing, community outreach, and other activities designed to generate new business and increase brand awareness. Accurately documents customer interactions and completes required transactions using company and carrier systems in accordance with privacy, security, and operating procedures. Works with carrier partner and company support resources as needed to resolve customer, account, order, technical, or operational issues. Performs assigned opening, closing, cash-handling, banking, and other store-operating responsibilities in accordance with company procedures. Performs assigned inventory responsibilities, including receiving, counting, auditing, documenting, securing, delivering, and transporting inventory as needed. Maintains current knowledge of carrier products, services, promotions, pricing, policies, procedures, customer privacy requirements, and other information necessary to perform the position successfully. Reviews required company and carrier communications and participates in required training programs, meetings, calls, and other developmental activities. Immediately reports suspected theft, fraud, falsification, privacy violations, security concerns, unsafe conditions, or other suspected misconduct through designated reporting channels. Maintains a clean, organized, professional, and safe store environment for customers and employees. Builds positive working relationships with customers, co-workers, and management and treats others professionally and respectfully. Maintains reliable attendance and availability to work assigned schedules on-site during posted retail business hours, including evenings, weekends, holidays, and extended holiday hours based on business needs. Performs other duties, tasks, or projects as assigned by management. Requirements To perform the job successfully, an individual should demonstrate the following competencies: Customer Service - Provides professional, responsive service and effectively addresses customer questions, concerns, and service needs. Sales and Results Orientation - Proactively identifies sales opportunities, recommends solutions based on customer needs, and consistently works toward established individual and store performance expectations. Communication - Communicates clearly and professionally with customers, co-workers, and management in person, by telephone, electronically, and in writing. Problem Solving and Judgment - Identifies and resolves problems appropriately, uses sound judgment, and seeks assistance when necessary. Teamwork and Professionalism - Works effectively with others, treats others with respect, accepts feedback, follows through on responsibilities, and maintains professional conduct and appearance. Technology and Adaptability - Learns and effectively uses required systems, devices, applications, and technology while adapting to changing products, priorities, customer needs, and business requirements. Safety, Security,