Technical Account Manager

At Trunk Tools, we’re the leading AI company revolutionizing construction, the second-largest industry on earth. We recently raised a $40M Series B led by Insight Partners, bringing our total funding to $70M from top-tier investors including Redpoint and Innovation Endeavors. This new round is fueling our next phase of growth as we scale AI agents across the jobsite. Our mission is to build the future of construction through intelligent automation. Despite being a $13+ trillion industry, construction still runs largely on analog processes, we’re changing that by embedding AI directly into field operations. Founded by builders and technologists (Stanford, MIT), our team has delivered software used by over 140,000 field professionals, impacting millions of users and contributing to $10B+ in built projects. Many of us come from the field ourselves, giving us a deep understanding of the industry’s unique challenges. After years of building the “brain” of construction, we’re now launching production-ready AI agents, starting with intelligent document processing and Q&A, and rapidly expanding into core operational workflows. Our team has doubled in the past year, and with 100+ employees (50+ engineers), we’re scaling fast and entering a period of hypergrowth. This is a rare opportunity to join at an inflection point. Position Overview: Technical Account Managers work with all of our customers, including our largest, most complex customer implementations. They work closely with Product in the design and implementation of Trunk Tool’s products, which improve productivity for the deskless workforce across their organization. Technical Account Managers oversee the entirety of the project including identifying project resources, tracking progress against success metrics, managing delivery risks, and keeping stakeholders informed. As a Technical Account Manager you are responsible for project success and will drive the high-level strategy that enables our customers to have a smooth transition to Trunk Tools’ products. Technical Account Managers are customer-centric, master influencers, and technologically fluent. They know how to get the right people and resources in the room to deliver. In addition to impacting customers through project oversight, we are looking for a strategic thinker who is interested in improving processes and pursuing initiatives to help our team continually grow and provide the best services to customers. This position reports directly to the Manager, Implementation. What you'll be doing: Manage a portfolio of multiple projects at a time. This includes overseeing project deliverables and proactively identifying risks. Serve as the primary project escalation point of contact. Ensure alignment across all teams, internal and external. Build, maintain, and track project timelines in order to deliver on-time. Collaborate with Sales, Product, and Ops to ensure a smooth and successful customer experience from kick-off to go-live. Contribute to our scale efforts by establishing and improving our implementation management and delivery operations processes and contributing to best practices. Directly contribute to the creation of additional internal and external collateral across topics such as (but not limited to) product education, technical specifications/limitations. Provide consistent feedback to Sales and Product to constantly optimize hand-offs, onboarding, training, and customer stabilization. Maintain Implementation KPIs/other data sources to ensure maximum clarity around client health/deliverables. Provide post go-live support to include recurring check in’s, usage analysis, and contribute to client renewal conversations. Enhance the company’s outreach by coordinating/participating in activities such as webinars, conferences, and other opportunities. Work with the Manager, Implementation to continue to level up Standard Operating Procedures, optimize data gathering, and amplify the Voice of the Customer to internal stakeholders. Perform Client onsites for successful onboarding (up to 50% travel) Qualifications 5+ years as a customer facing implementation manager, project manager, technical program manager, or management consultant. You have experience running complex projects with multiple enterprise clients in excess of $200,000 ARR per logo. You are a persuasive, results driven customer influencer with outstanding interpersonal skills. You’re an exceptional verbal and written communicator. You are able to partner effectively with C-Suite, VP, and Director-level contacts, along with day-to-day users of the software. You are a team player who can work effectively in teams of technical and non-technical individuals. You are skilled at collaborating with diverse teams. You can learn and drive outcomes with minimal supervision. You have a bias towards action, and gravitate towards environments where you have outsized influence on the success of outcomes for customers and colleagues You have a st Compensation: $96K – $120K • Offers Equity • Offers Commission