Payment Operations Analyst III

Back Payment Operations Analyst III ECHOSTAR Englewood, CO, United States 1 day ago Discuss this with your agent Open in Claude Open in ChatGPT Copy prompt Apply on the employer's site Prepare application Draft this with your agent Open in Claude Open in ChatGPT Copy prompt Role details Contract type Permanent contract Employment type Full-time (> 32 hours) Working hours Regular working hours Job source the employer's site Tech stack Microsoft Word Microsoft Excel Application Programming Interfaces (APIs) Microsoft Outlook Lookup Table Microsoft Office Pivot Tables Microsoft PowerPoint SQL Databases Macros Backend Gsuite Job description EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV. Our investment in the future needs those with an eye on the bottom line. Our Billing & Credit team works behind the scenes, dedicated to ensuring a seamless experience for millions of customers across all our brands while efficiently addressing any billing concerns. Job Duties and Responsibilities Candidates must be willing to participate in at least one in-person interview., * Lead analysis of payment performance and customer experience, identifying opportunities for improvement, automation, and optimization across the payment lifecycle Drive prioritization, planning, and execution of new payment-related functions and projects to support a positive customer experience and strong team performance Own execution of all customer and partner payment release activities from a Billing & Credit (B&C) perspective, ensuring accuracy, compliance, and timeliness Evaluate business opportunities and translate needs into actionable initiatives aligned with organizational and departmental goals Influence cross-functional stakeholders, including executive leadership, through clear and effective communication to enable successful implementation of new processes and capabilities Serve as the primary POC and SME for payment functions, analyzing end-to-end processes and implementing system and process enhancements to improve efficiency, reduce manual effort, and optimize resource allocation Requirements Bachelor’s Degree or equivalent from four-year College or technical school, preferably in Accounting, Business Administration, Economics, Finance, Mathematics or Statistics, and 2+ years of related experience, or equivalent combination of education and experience A plus if you have experience with Card and/or EFT payment acceptance from a Merchant or Service Provider perspective Experience with SQL OR demonstrated ability to successfully communicate with and work alongside technical teams (Data Analysts, Front and Back-end Developers, API Architects, etc.), * Proven ability to work independently with limited supervision while producing results towards operational goals Intermediate to advanced knowledge of Microsoft Excel, including the ability to create and work with Pivot Tables, SUMIF, VLOOKUP functions, and exposure to Macros Proficiency with Microsoft Office Applications (Outlook, Word, PowerPoint) and Google Suite Strong written and verbal communication skills Ability to read, analyze, and interpret common metrics used to measure and monitor operational performance, define problems, collect data, establish facts, draw valid conclusions, and provide clear and concise communication with a wide audience of internal departments Benefits & conditions We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits. The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role’s location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled. Apply for this position This job is hosted externally. Click below to view the full posting and apply. Apply on the employer's site Prepare application Draft this with your agent Open in Claude Open in ChatGPT Copy prompt Similar jobs Data Analyst ECHOSTAR Englewood, CO, United States 1 day ago Big Data Power BI Snowflake Databricks +12 Platform Operations Analyst - Second Shift Fre