Operations Agent

Snelling Staffing in Roseville has A GREAT OPERATIONS AGENT OPPORTUNITY in Romulus, MI. This is a full-time contract to hire Monday through Friday day shift position. The ideal candidate will be able to perform the following duties and posses the listed qualifications: Responsibilities:– Track and trace ground and international air shipments, providing timely updates to customers and internal teams.– Bid on ground and air shipments via email and customer portals, adhering to specific requirements and rate guidelines.– Respond to customer inquiries via email and telephone in a professional and timely manner.– Perform administrative tasks, including data entry and document uploading.– Proactively identify and communicate potential delays or logistical issues to carriers and customers.– Develop and implement solutions for operational challenges, such as equipment breakdowns.– Support the operations team with additional tasks as required – Provide comprehensive handovers to the NIGHT shift regarding ongoing issues. Qualifications:– Strong attention to detail and the ability to work effectively with minimal supervision.– Reliability, consistency, and excellent time management skills.– Ability to thrive in a fast-paced logistics environment.– Clear written and verbal communication skills.– Proficiency in basic computer applications, including email and web portals.– Experience in logistics, transportation, or customer service is preferred.– Freight forwarding experience a must– HS diploma or GED required