OnBase Administrator & Hosting Engineer

Most OnBase roles put you in one lane. This one does not. As a KeyMark Administrator & Hosting Engineer, you'll work directly inside customer environments and maintain the cloud infrastructure that supports them. You will also implement smaller projects, putting your OnBase knowledge into work, improving customer processes. If you are an experienced OnBase professional who takes pride in keeping systems running well and finds satisfaction in building something new occasionally, we'd like to talk. OnBase Experience RequiredAbout the Role:The System Administration & Hosting role supports OnBase customers in self-hosted and KeyMark Cloud environments. Successful candidates will perform both functions:Administrators are embedded in customer environments to provide 1st and 2nd tier support, handle day-to-day maintenance, plan and execute upgrades, troubleshoot issues, and lead smaller implementation projects. Hosting Engineers deploy, maintain, and upgrade OnBase systems within the KeyMark Cloud infrastructure. Responsibilities:System AdministratorProvide 1st and 2nd level support directly in customer environments. Install, configure, maintain, support, upgrade, and implement small projects on customer OnBase systems. Participate in regularly scheduled meetings with customer administrators, management, and stakeholders. Hosting EngineerDeploy, configure, and maintain customer OnBase systems in the KeyMark Cloud environment in coordination with IT/IS. Provide application and infrastructure assistance for Professional Services projects. Both RolesManage support tickets in customer and KeyMark ticketing systems. Maintain OnBase training and certifications and pursue additional product training as services offerings grow. Collaborate cross-functionally with IT/IS, Customer Support, Professional Services, Sales, and Finance to deliver top-tier customer service. Contribute to team process improvement and quality initiatives.