IT Support Analyst- 2nd Shift

IT Support Analyst – 2nd Shift Location: Springfield, MO (Onsite)Employment Type: W-2 Contract-to-HireSchedule: 2nd Shift, approximately 5 PM – Midnight; weekend availability requiredExperience Level: Entry to Junior Level (1–5 Years) Only U.S. citizens and Green Card holders will be considered per end client requirement. No C2C or third-party candidates. Capstone IT is seeking IT Support Analysts to provide first-level technical support for retail store operations in a 24/7 help desk environment. This role involves troubleshooting hardware, software, Point of Sale (POS) systems, and network issues over the phone. Ideal candidates have basic technical knowledge, strong customer service skills, and the ability to resolve issues in a fast-paced call center environment. Key Responsibilities & Qualifications 1–5 years of IT help desk, desktop support, customer support, or related experience; technical school training will also be considered. Provide first-level technical support to retail stores, distribution centers, and corporate users in a high-volume call center environment. Troubleshoot hardware, software, POS systems, servers, LAN/WAN connectivity, and telephony issues. Diagnose and resolve technical problems over the phone, escalating complex issues when necessary. Document incidents, track resolutions, and assist with hardware installations and repairs. Basic understanding of computer hardware, software, operating systems, and networking. Strong troubleshooting, problem-solving, and critical-thinking skills. Excellent communication, phone etiquette, and customer service skills. Ability to work independently in a fast-paced environment, with approximately 80% of the workday spent handling incoming calls. Preferred Qualifications Associate degree or higher in IT or a related field. CompTIA A+, Network+, Linux+, or Cisco certifications. Experience supporting retail POS systems or working in a technical support center. Bilingual communication skills helpful but not required. This is a great opportunity for candidates looking to start or advance their careers in IT support. Capstone Consulting is an EEO employer. Capstone website: the employer's site Like us on Facebook: the employer's site Follow us on Twitter: the employer's site Connect with us on LinkedIn: the employer's site