IT & Cloud Support Analyst I - Paid Training Program

Location: Onsite 5 days/week in St. Louis, MO (First 30 days expected to work 9am-5pm, then you will be assigned a shift after 30 days. 1st shift: 6am-2pm; 2nd shift: 10am-6pm)  Job type: Contract-to-hire   Company: The name of our partner organization will be disclosed during the interview process. This is not a direct role with LaunchCode; it is a position through LaunchCode, working with one of our partner companies. Disclaimer: We are unable to provide work sponsorship for this role. We are unable to consider candidates for this role who have a current or future work sponsorship need (this includes those holding extended OPT Visas).   Job Description We are hiring an IT & Cloud Support Analyst I for an AI Reliability team to support our US government customers and drive reliability through processes and systems that ultimately deliver stability to our platforms. You'll join a creative, fast-moving, solutions-oriented group that supports this mission across products and infrastructure.   Leveraging Jira, AWS, Azure, and internal purpose-built tools, you'll provide IT support by serving as the primary point of contact for end-user issues, diagnosing infrastructure or application problems, managing user access, and tracking support tickets through resolution. The ideal candidate pairs a curious mind with a drive to understand complex problems, a passion for clear documentation, and a genuine desire to make people happy, while protecting operational integrity in a fast-paced, high-security environment.   A candidate new to the entire technology stack is estimated to require approximately 50–70 hours of training (4–6 weeks of paid training, part-time). However, someone missing only one or two components could be ready in just a few days.   LaunchCode leverages a combination of staff expertise and industry-leading learning platforms (e.g., Pluralsight, GitLab University) to tailor training to each candidate's individual skill gaps.   Training options include: GitLab CI/CD pipelines (primary specialization) Kubernetes fundamentals Amazon EKS (Kubernetes on AWS) AWS fundamentals (EC2, S3, IAM, EBS, ECR) Terraform (Infrastructure as Code) Istio (service mesh/networking) Argo CD (GitOps deployment) Elastic (monitoring and alerting) Git commit-history triage ("who broke the pipeline") QA testing (smoke, UI, and performance testing) Service support fundamentals   You Will Own the support queue as first point of contact: new account provisioning, external account requests, access changes, login, MFA, and authentication troubleshooting Run daily smoke tests, monitor internal channels or dashboards, and escalate incidents Create and update technology documentation for customers Work with our dev team to integrate into their development cycle as a product tester Monitor our cloud infrastructure to triage and remediate issues as they surface Proactively suggest and implement improvements to our environments Coordinate across many different teams to champion and drive outcomes   At a Minimum, You Have Some technical experience, whether as a hobbyist or a professional (relevant education counts too) Attention to detail and personal workflows that produce reliable outcomes A curious mind, the drive to understand complex systems, and an understanding of the downstream effects of your decisions Genuine interest in technology and the puzzle underneath each issue   Ideally, You Have 2 years of experience on a help desk, or as a sysadmin or DevOps engineer An Associate's or Bachelor's degree in a related field Familiarity with ticketing systems (Jira Service Management), cloud infrastructure, and interpreting dashboards and logs Experience working within cleared facilities   Nice to Have Possession of an active Secret or TS/SCI clearance