Integrations Architect

INTEGRATIONS ARCHITECT ABOUT ELEMENT451 Element451 is the AI-native CRM and agent platform built for higher education. We help colleges and universities modernize engagement, recruitment, enrollment, and student success with intelligent automation and a product customers genuinely love. THE ROLE As an Integrations Architect, you own the integration workstream during implementation and support the reliability of data flows post-launch in partnership with CS and Support. You are the technical bridge between Element451 and campus IT — translating institutional system reality into mappings, validations, and repeatable integration setups. You're not writing production code, but you are deeply technical: you test APIs, troubleshoot auth and sync failures, validate data integrity, and build the runbooks that prevent repeat issues. WHAT YOU'LL OWN INTEGRATION DELIVERY (API + BATCH/FLAT-FILE) - Configure, validate, and launch integrations between Element451 and institutional systems (SIS/ERP/financial aid/3rd parties) - Implement and maintain batch workflows where APIs aren't available (SFTP, CSV specs, schedules, transformations/normalization, validation) - Partner with Implementation Leads to align integration timelines with go-live milestones and unblock dependencies early DATA MAPPING & GOVERNANCE - Lead mapping sessions with campus IT and functional stakeholders: field definitions, formats, transformations, and "system of record" decisions - Define data quality standards and validation checks so downstream workflows (automation, segmentation, reporting, AI agents) behave correctly - Document mappings, assumptions, and edge cases in a way that is usable for CS and Support post-launch TROUBLESHOOTING & RELIABILITY - Diagnose integration issues using logs, error payloads, and testing tools (e.g., Postman) - Identify root cause across auth, endpoints, payload formatting, source data, or scheduling - Resolve issues independently where possible; escalate to Engineering only when required — with clear reproduction steps, impact, and artifacts - Establish monitoring habits and proactive checks to catch failures before customers report them (no silent failures) CROSS-FUNCTIONAL ENABLEMENT & SCALE - Build and maintain integration runbooks, troubleshooting playbooks, and "known failure modes" guides - Create reusable integration patterns for common higher-ed ecosystem combinations to reduce time-to-go-live - Surface recurring issues and integration friction as structured signals to Product/Engineering (patterns, not anecdotes) WHAT YOU'LL BRING - 3–6 years in integrations, technical support, data operations, implementation engineering, or similar roles with APIs as a core responsibility - Strong REST/API fundamentals: reading docs, testing endpoints, debugging, handling errors, pagination, rate limits - Comfortable with auth patterns (OAuth2, API keys, tokens) and common failure modes - Experience with SFTP/CSV/batch integration workflows and rigorous mapping/validation practices - Working familiarity with higher-ed SIS/ERP concepts and terminology; experience with systems like Banner, Colleague, PeopleSoft, Workday Student, Jenzabar, etc. is a plus - Strong written communication — clear for campus IT and precise for internal teams HOW WE MEASURE SUCCESS - Integration go-live success: integrations launch on schedule without blocking go-live - Integration health: fewer silent failures, stale syncs, and recurring data quality issues - Time-to-resolution: faster recovery when issues occur - Engineering escalation rate: high % resolved without Engineering involvement - Documentation coverage: mapping docs and runbooks are complete, current, and actually used - Scalability impact: reusable patterns reduce time-to-go-live over time WHAT THIS ROLE IS NOT - Not a software engineering role (you won't build production features) - Not a generalist implementation role (integrations are the core responsibility) - Not passive ticket triage — you prevent repeats and improve reliability - Not documentation-optional — if it isn't documented, it doesn't scale