Information Technology Technician I

Capital Area Health Network (CAHN) Richmond, VA — On‑Site Position Make a real impact with Capital Area Health Network (CAHN), a dynamic and growing Federally Qualified Health Center (FQHC) located in the heart of Richmond, VA. We’re expanding our team and seeking talented, mission‑driven professionals who want to elevate community health. At CAHN, we innovate, we serve with purpose, and we are just better. Step into a role where your work creates lasting change. Our Core Values Compassion – We treat every person with dignity and fairness, ensuring no one feels alienated or discriminated against. Accountability – We safeguard confidentiality and remain transparent with all stakeholders. Reverence – We are called to serve and uplift those in need while fostering mutual respect. Excellence – We commit to continuous learning to deliver culturally responsive, high‑quality care. Stewardship – We manage resources responsibly for the benefit of our organization and community. Who We Are CAHN provides comprehensive primary care, dental services, and behavioral health support, ensuring every person receives the quality care they deserve—regardless of background or circumstance. Our Mission: To deliver effective, accessible, and culturally responsive care, education, and advocacy that promote health and quality of life. Discover a place where your work makes a difference. Discover Capital Area Health Network. Capital Area Health Network (CAHN) is seeking an experienced IT Technician to provide technical support and maintain the organization's technology infrastructure. This role supports employees and systems across the organization, troubleshoots hardware and software issues, assists with cybersecurity initiatives, and helps ensure reliable and secure IT operations. Key Responsibilities Provide technical support to staff via phone, email, chat, and in person. Troubleshoot, repair, and maintain computer hardware, software, and mobile devices. Configure and deploy desktops, laptops, VoIP phones, and other technology equipment. Support Microsoft Windows, Microsoft 365, and third-party applications. Assist with cybersecurity efforts, HIPAA compliance, and staff education. Maintain system documentation, procedures, and inventory records. Collaborate with the IT Manager to support network infrastructure and security. Ensure confidentiality of organizational and network information. Perform other duties as assigned. Schedule Monday-Friday, 8:00 a.m. to 5:00 p.m. Occasional extended hours as needed. On-site position. Benefits at CAHN We value our team, and it shows in our comprehensive benefits package: Health Coverage Medical, Dental, and Vision Insurance Secondary Gap Insurance Prescription Drug Plan Supplemental Policies through Colonial Life Financial Security 401(k) Retirement Plan with up to 3% Company Match Employer‑Sponsored Short‑Term Disability Employer‑Paid Life and AD&D Insurance Work‑Life Balance Paid Time Off (PTO) accrued beginning Day 1 Self‑Care Floating Holidays 9.5 Paid Holidays Additional Support Employee Assistance Program (EAP) Public Service Loan Forgiveness (PSLF) eligibility We are committed to supporting your well‑being—at work and beyond. Join Capital Area Health Network and help support the technology that powers high-quality healthcare services for our community. Qualifications Associate's degree in Information Technology or related field, or equivalent combination of education and experience. A+ Certification required. Experience supporting Windows and Microsoft 365 environments. Experience with Electronic Health Records (EHR); eClinicalWorks experience preferred. Strong problem-solving, communication, and customer service skills.   At Capital Area Health Network, we are committed to fostering a culture of Compassion, Accountability, Reverence, Excellence, and Stewardship (CAHN CARES) while supporting our employees in delivering exceptional care to the communities we serve. Commitment to Our Workforce and Community  Capital Area Health Network is committed to fostering a workplace culture that reflects our mission of service, compassion, and excellence. We strive to create an environment where employees feel respected, supported, and empowered to contribute their talents toward improving the health and well-being of the communities we serve.