Helpdesk Support Analyst

EHS Technologies Corporation

Pay not stated in the posting

Indian Head Main Campus

Posted 7 months ago · Confirmed live 1 hour ago

Apply

Skills this job asks for

  • Printer Support
  • Work Ticketing
  • Virtual Private Networks (VPNs)
  • Client Support Management
  • Desktop Application Support
  • Privileged Access Management
  • Remote Desktop
  • Freshdesk

Tailor your resume for this job

See which of these skills you have, and tailor your resume for this job.

Sign up free

Tailor your resume for this job

Start from your profile and shape your resume to this role.

Tailor resume See how you match

At a glance

Type
Not stated
Level
Entry level
Experience
Not stated
Work model
Not stated
Schedule
Not stated
Education
Not stated
Benefits
Not stated
Team
Support

Description

Responsibilites:Serve as the first point of contact for IT support via phone, email, or ticketing system Troubleshoot and resolve issues related to desktops, laptops, mobile devices, and applications Log, track, and manage incidents and service requests in the ticketing system Provide support for common systems such as email, printers, VPN, and network access Escalate unresolved or complex issues to appropriate teams Follow up with users to ensure issues are resolved and satisfaction is met Assist with user account setup, password resets, and access management Install, configure, and maintain end-user hardware and software Document solutions and contribute to the knowledge base Adhere to service level agreements (SLAs) and support standards

About EHS Technologies Corporation

EHS Technologies Corporation

More roles at EHS Technologies Corporation

See all 35 open roles at EHS Technologies Corporation