Desktop Support Engineer (Full-Time) Jonesboro, -Arkansas- USA – Axiom Technologies Group

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at the employer's site

We are looking for a capable resource to coordinate activities, ranging from simple to more complex plans. This role will provide on-site assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Job Title: IT Desktop Support Engineer (L1)
Location: Jonesboro, Arkansas, USA
Employment Type: Full-Time
Work Arrangement: Onsite (or Hybrid if applicable)
Engagement Type: 1099 Independent Contractor (No Benefits)

Job Summary
We are seeking a motivated IT Desktop Support Engineer (Level 1) to provide first-line technical support for end users in a fast-paced enterprise environment. The ideal candidate will be responsible for troubleshooting hardware, software, and network-related issues, ensuring smooth day-to-day IT operations.
This is a full-time 1099 independent contractor role and does not include company-sponsored benefits.

Key Responsibilities

Provide L1 technical support for desktops, laptops, printers, mobile devices, and peripherals

Troubleshoot and resolve issues related to Windows OS, Microsoft Office Suite, VPN, and standard business application.

Perform user account support including password resets, access provisioning, and basic Active Directory tasks

Install, configure, and upgrade software and hardware as needed

Log, track, and document incidents and service requests using a ticketing system (e.g., ServiceNow, Jira, or similar)

Provide remote and onsite support to end users

Escalate complex technical issues to L2/L3 support teams when necessary

Ensure compliance with IT policies, procedures, and security standards

Maintain inventory of IT assets and support equipment lifecycle management

Deliver high-quality customer service and end-user support experience

Required Skills & Qualifications

1–3 years of experience in IT Desktop Support or Helpdesk (L1)

Strong knowledge of Windows operating systems (Windows 10/11)

Basic understanding of Active Directory, networking fundamentals (DNS, DHCP, VPN)

Experience with troubleshooting hardware and software issues

Familiarity with ticketing systems and ITSM processes

Strong communication and customer service skills

Ability to work independently and manage priorities effectively

Hands-on experience supporting end users in an enterprise environment

Preferred Qualifications

CompTIA A+, Network+, or similar certifications

Experience supporting Office 365 / Microsoft 365 environments

Basic knowledge of Mac OS and mobile device support

Prior experience in corporate or manufacturing IT environments

Work Authorization Requirement
Candidates must be authorized to work in the United States. Eligible categories include:

U.S. Citizens

L2 Visa Holders

J2 Visa Holders

H4 EAD Holders

Contract Terms

Employment Type: 1099 Independent Contractor

Full-time engagement

No benefits (health insurance, PTO, retirement, etc. not included)

Pay structure to be discussed based on experience and skill level

Soft Skills

Strong problem-solving ability

Professional and customer-focused attitude

Ability to work under pressure and meet SLAs

Team collaboration and effective communication.

Interested candidates are invited to send their resumes to:
📧 the employer