Associate Account Manager

OPSCOMPASS · HOUSE OF BRICKAssociate Account Manager, Customer SuccessFull-Time Omaha, NE / Remote About the roleOpscompass helps enterprises govern Oracle, SQL Server, Java, and cloud environments. Our platformcollects the data, our AI analyzes it, and our licensing experts validate what it finds. You will own therelationships for a portfolio of recurring and project customers and make sure the value our platformand experts produce reaches those customers quickly, clearly, and proactively. This is a new kind of account management role. Instead of spending your days preparing statusmeetings, you’ll work alongside AI agents that handle detection, first-draft analysis, and follow-uptracking. Your job is to run that system for your customers. You’ll step in where judgment and a humanvoice matter and keep asking where each customer is headed next. We’re building this model now, andyou’ll help shape it. What you will do Own your customer relationships. Be the go-to person for a portfolio of recurring and projectcustomers. Know their environments, their contracts, and what they’re trying to achieve. Run the customer cadence with AI. Review agent-generated alerts, briefs and reports, add thecontext only you can provide, and get each one to the right person at the customer within a day. Turn every meeting into action. Use Teams transcription and our AI tools to produce notes andaction items the same day, then track each one to closure in Jira. Bring in experts at the right moment. Route findings to our Oracle and SQL Server licensingexperts for validation and pull them in when the data or the customer calls for it. Drive product adoption. Help customers set up data collection, read their own dashboards, anduse the platform’s AI features, so they see the value themselves. Spot what’s next. Watch for renewals, new environments, migrations, and acquisitions. Askcustomers what they’re planning, and hand opportunities to sales with the context they need. Partner with sales on renewals. Make sure every renewal conversation starts with the value thecustomer has experienced. Help improve the model. Flag where the workflow breaks down, suggest fixes, and contributeto our shared library of AI skills. What success looks likeIn your first 90 days, you’ll learn our platform and the basics of Oracle and SQL Server licensing, takeownership of your customer portfolios, and run every customer touchpoint on our AI-assisted cadence. By the end of your first year, you’ll be measured on customer retention, renewal outcomes, platformadoption, and how quickly findings reach your customers. What we are looking for Customer-facing experience. One to three years in account management, customer success,project coordination, or technical support. Experience with enterprise software or IT services is aplus, not a requirement. Hands-on AI use. You use AI assistants like Claude, Copilot, or ChatGPT for real work every day,including connecting them to email, calendars, and documents. Be ready to show us somethingyou’ve built or automated, at work or on your own. Comfort with data. You can open an export, find the row that matters, and explain it in plainlanguage. Strong spreadsheet skills are required, and scripting experience is a plus. A critical eye. You check AI output for accuracy, notice what’s missing, and know when to bringin an expert. Clear, concise writing. Much of your customer communication will be written, so it’s importantto be concise. Reliable follow-through. You keep a list, close the loop, and are consistent. Customer empathy. You can deliver a compliance finding or a cost increase calmly, and you cantell when a customer is frustrated before they say so. Curiosity about licensing and the cloud. You don’t need to know Oracle licensing today; we’llteach you, but we want you to be eager to learn it. How we workEvery customer-facing person at Opscompass works with an approved AI tool connected to Microsoft365, Jira, Slack, and HubSpot. Customer meetings are transcribed, AI produces notes and actions, andthe actions are tracked. We run a quarterly goal program that rewards individual contributions to howwe adopt AI. The team you join is small, senior, and generous with what it knows. Work-related travelexpectations are minimal. How we will hireThe process has three steps. A 30-minute conversation about your experience and how you use AItoday. A short work sample of about two hours, done on your own time, in which we give you a samplecustomer data export and ask you to produce a one-page customer brief using whatever AI tools youlike, and then walk us through how you checked it. A final conversation with the leaders and team youwould work with. Company benefits Medical: Opscompass offers several plan options including traditional PPO options and an HSA-eligible high-deductible plan, with the cost shared by the company Dental: base dental plan fully paid by the company, with an optional upgraded plan (includingchild orthodontia) at low cost Vision: optional VSP vision coverage at group rates Life insurance: $100,000 basic life and AD&D, fully paid by the company, with voluntarycoverage available for you and your family Disability: short- and long-term disability, fully paid by the company 401(k): A retirement savings plan with traditional and Roth contribution options, plus acompany match. Paid time off: 15 days a year, accrued each pay period to be used for vacation and/or sick time. Holidays: 10 paid holidays a year, including a floating holiday you can use for any day youchoose Paid parental leave: two weeks of paid maternity or paternity leave, plus short-term disabilitycoverage for birth recovery Bereavement leave: paid time off when you lose a loved oneAbout Opscompass and House of BrickOpscompass, Inc. is the parent of House of Brick Technologies, a firm that has advised enterprises onOracle and Microsoft licensing, database platforms, and cloud migration for more than 25 years. Opscompass is our governance software platform. Together we give customers one place to see theirdatabase and platform estate, understand their license position, and act on it, with expert-trained AIbuilt in.